Privacy Policy

Privacy Policy  

Last updated: 23 August 2025

Welcome to raaino (“raaino,” “we,” “our,” or “us”). raaino is a sole-proprietorship fashion brand owned and operated by Mr. Gurrala Hemanth Pavan. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit or make a purchase from https://raaino.in or interact with any related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read and understood this Policy and agree to its terms. If you do not agree, please discontinue use of the Services.

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1.  Who We Are

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Proprietor: Gurrala Hemanth Pavan  

Trading name: raaino  

E-mail: customer@raaino.in  

Website: https://raaino.in  

Registered/Business address: [Insert full postal address, City, State, PIN, India]  

Phone (optional): +91-[number]

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2.  Information We Collect

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A. Information you give us  

-  Identity data (name, username, gender, date of birth)  

-  Contact data (shipping/billing address, e-mail, phone)  

-  Account credentials (password, log-in provider)  

-  Payment details (cardholder name, masked card number, UPI ID) – processed by secure payment gateways; full card data is never stored on our servers  

-  User-generated content (product reviews, survey responses, design submissions)  

-  Customer-service correspondence

B. Information collected automatically  

-  Device data (IP address, operating system, browser type, device identifiers)  

-  Usage data (pages visited, clickstreams, search queries, cart actions, time stamps)  

-  Cookies & similar technologies (see Section 6)

C. Information from third parties  

-  Payment processors (transaction confirmations)  

-  Analytics and advertising partners (aggregated performance metrics)  

-  Social-media platforms (profile data when you choose social log-in or share content)

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3.  Why & How We Use Your Information

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1. Process and deliver your orders, returns, and refunds  

2. Create and manage your account  

3. Provide customer support and respond to inquiries  

4. Improve, test, and optimise our website, products, and marketing campaigns  

5. Send transactional messages (order confirmations, shipping updates)  

6. Send promotions, newsletters, or surveys with your consent (opt-out any time)  

7. Detect and prevent fraud, abuse, or security incidents  

8. Comply with legal obligations (tax, accounting, consumer protection)  

9. Enforce our Terms of Service or protect our rights, property, and safety

Legal bases under the EU/UK GDPR (where applicable): consent, performance of a contract, legitimate interests, and legal obligation.

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4.  Sharing & Disclosure

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We do not sell or rent your personal information. We share it only:

-  Service providers: website hosting, payment gateways, logistics/couriers, e-mail/SMS platforms, analytics, advertising, customer-service tools (bound by confidentiality and data-processing agreements).  

-  Business transfers: if raaino is involved in a merger, acquisition, or asset sale, your data may transfer, provided the new owner continues to honour this Policy.  

-  Legal & regulatory: when required by law, court order, or to protect our legal rights.  

-  With your consent: testimonials, contests, partnerships, or public posts you choose to make.

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5.  International Data Transfers

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Our servers or those of our vendors may be located outside India (e.g., AWS/Singapore, AWS/Frankfurt). When we transfer data internationally, we rely on Standard Contractual Clauses, adequacy decisions, or your explicit consent to ensure an equivalent level of protection.

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6.  Cookies, Pixels & Tracking Technologies

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We use first-party and third-party cookies, web beacons, pixels, and local storage to:  

-  Remember items in your cart and login sessions,  

-  Measure site performance and audience insights,  

-  Deliver personalised content and advertisements.

You may disable non-essential cookies via the cookie banner or your browser settings. Blocking cookies may affect site functionality.

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7.  Marketing Communications

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We send e-mails, SMS, or push notifications for marketing only if:  

-  You have opted in; or  

-  You are an existing customer and we have a lawful “soft opt-in.”  

Every message contains an unsubscribe link or STOP code. We honour opt-out requests promptly.

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8.  Data Retention

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We keep personal data only as long as necessary for the purposes outlined above, including statutory bookkeeping (typically 6–8 years for transaction records under Indian tax laws). When data is no longer required, we delete or anonymise it using industry-standard practices.

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9.  How We Protect Your Information

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-  TLS 1.2+ encryption for all data in transit  

-  AES-256 encryption for sensitive data at rest  

-  PCI-DSS-compliant payment processing (no full card numbers stored)  

-  Role-based access controls and MFA for admin interfaces  

-  Regular vulnerability scans, backups, and security audits

No method of transmission or storage is 100% secure; therefore, we cannot guarantee absolute security.

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10.  Your Privacy Rights

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A. EU/UK GDPR  

-  Access, rectification, erasure, restriction, portability, objection, withdraw consent, lodge a complaint with your local data-protection authority.

B. California CCPA/CPRA  

-  Right to know, delete, correct, opt-out of “sharing” for cross-context behavioural advertising, and non-discrimination.

C. India – Digital Personal Data Protection Act 2023 (once effective)  

-  Right to access, correction, erasure, grievance redressal, and nominate a data fiduciary.

To exercise any right, e-mail us at customer@raaino.in. We may verify your identity before processing your request.

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11.  Children’s Privacy

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Our Services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from minors. Parents or guardians who believe their child has provided personal information may contact us for deletion.

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12.  Third-Party Links

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Our website may link to or embed third-party sites or social-media plugins. Those services are governed by their own privacy policies; we are not responsible for their practices.

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13.  Changes to This Policy

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We may modify this Privacy Policy from time to time. Material changes will be posted on this page and, where appropriate, notified by e-mail. The “Last updated” date at the top of the Policy indicates the effective date. Continued use of the Services after changes means you accept the revised Policy.

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14.  Contact & Grievance Redressal---

Grievance Officer / Data Protection Contact:   Mr. Gurrala Hemanth Pavan  

                 E-mail: customer@raaino.in  

Address:   Gujjanagundla , Guntur,

                 Andhra pradesh ,

                 522006 ,

                 India   

We aim to respond to all queries or complaints within 15 working days.

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