Cancellation & Refunds

 Cancellation & Refunds Policy (RAAINO)

## 1. Order Cancellation  

- Customers can *cancel any order free of charge until it is handed over to the courier (≈2-3 business days after placement)*.  

- Once dispatched, the package cannot be cancelled but may still be eligible for return after delivery (see Section 3).

## 2. How to Cancel  

Email us at support@raaino.in with:  

-  subject line “Cancellation – Order #__”  

-  registered phone number  

-  reason for cancellation (optional)  

A confirmation message is sent within 24 hours. Pre-paid orders are refunded automatically to the original payment method once the request is approved.  

3. Return & Refund Window  

- *7-day return window:* You have 7 calendar days from the delivery date to request a return or size exchange.  

- Items must be unused, unwashed, with original tags and packaging intact.  

Products marked Final Sale or purchased during flash/clearance events are *not returnable*.

## 4. Return Procedure  

1. Submit a return request via email or our “Returns” portal.  

2. We email a prepaid pickup label within 24 hours.  

3. Re-pack the item securely and hand it to the courier on the scheduled pickup date (1-3 business days).  

4. After inspection at our warehouse (2-3 business days), we issue the refund or ship the replacement.

## 5. Refund Methods & Timelines  

| Payment Mode | Refund Route | Processing Time* |

|--------------|-------------|------------------|

| UPI / Net-banking / Wallet | Original source | 3-5 business days |

| Credit/Debit Card | Original source | 5-7 business days |

| Cash-on-Delivery | Bank transfer or store credit | 3-5 business days after bank details are confirmed |

\*Bank posting times may add 2-3 working days.

6. Deductions & Fees  

-  Returns due to our error (defect, wrong item) are fully free.  

-  For “change of mind” returns, we deduct a flat *₹99 reverse-pickup fee* from the refund.  

-  Original shipping fees (if any) are non-refundable.

## 7. Non-Returnable Situations  

Returns will be rejected if the item:  

- shows signs of use, washing, or damage;  

- is missing tags or accessories;  

- is a free promotional item;  

- is received by us after the 7-day window without prior approval.

## 8. Damaged-in-Transit Claims  

Inspect your package on arrival. Report visible damage within 24 hours with photos of the outer box and product; we will arrange a free replacement or full refund after verification.

## 9. Late or Missing Refunds  

If your refund is overdue past the timelines above:  

1. Check your bank/UPI account again.  

2. Contact your card issuer or bank (processing queues can delay posting).  

3. If still unresolved, email support@raaino.in with your order # and refund reference.

10. Policy Updates  

RAAINO may revise this policy to reflect changes in logistics partners or regulatory requirements. Latest revision date: *27 Aug 2025*.